FAQ
Questions, answered plainly.
How rent collection, roommate splits and plans work in Houzito. Prices are on the pricing page, and how the money moves is on the security page. If something is missing, it is a question worth sending to support directly.
Getting started
What is Houzito?
Houzito is rent and home management software for independent landlords. It handles properties and units, leases, online rent collection, roommate splits, maintenance requests, expenses and documents, and gives tenants their own portal.
Who is Houzito built for?
Self-managing landlords and small portfolios, from a single rental up to a few dozen units. Pro includes 15 properties and bills each extra occupied unit past that, so Houzito is sized for an owner who knows every unit they hold, not an enterprise portfolio team.
How do I add my first property?
Sign up, create an organization, then add a property and list the units inside it. A single-family home is one unit; a triplex is three. From there you create a lease on one of the units and invite the tenant.
Do I need a credit card to sign up?
No. The free trial requires no card: 2 months with up to 3 properties and every feature except text messages, including online rent, invoices, receipts, maintenance requests and the tenant portal. You add a card only when you choose Growth or Pro.
Is Houzito available in Spanish and Portuguese?
Yes. The site and the app are available in English, Spanish and Portuguese, and each person chooses their own language. A landlord can work in English while their tenant pays rent in Spanish.
Payments and fees
How does online rent collection work?
Each lease has a rent amount, a start date and a schedule: weekly, every two weeks or monthly. Invoices generate automatically from that schedule, and tenants pay by bank account or card through Stripe, either one invoice at a time or on autopay.
Who pays the processing fee, the landlord or the tenant?
Only the processor's cost is ever passed on, and Houzito adds no fee of its own on any plan. By default the tenant pays Stripe's rate on top of rent (bank 0.8%, never more than $5.00; card 2.9% + $0.30), so the landlord receives the exact rent on the lease. A landlord can choose to cover the bank fee instead, which makes paying by bank free for the tenant.
What is the difference between autopay and manual billing?
Autopay saves the tenant's payment method once and charges it automatically every cycle. Manual billing generates an invoice ahead of the due date and the tenant pays it with a link when they are ready. Each tenant chooses per lease.
What happens if a tenant pays late?
Each lease has a due date and a payment window set in Settings. A reminder goes out on the due day, and again before the window closes if it runs longer than a day. If the window closes unpaid, the invoice is marked overdue and the late fee applies automatically, using the lease's own late fee if it has one or the organization's default policy otherwise.
Do tenants get receipts?
Yes. Every payment that clears is archived as a receipt, visible to the tenant in their portal and to the landlord against the lease.
Roommates and splits
How does splitting rent between roommates work?
A lease can be split among roommates by percentage or by fixed amount. Each roommate then gets their own invoice, their own payment link and their own payment method. The lease's invoice is only marked paid once every roommate's share has cleared.
How are the shares rounded so they add up correctly?
Houzito uses the largest-remainder method: each share is rounded down first, then any leftover cents go to the largest share. The shares always add back up to the exact rent, down to the cent, no matter how many roommates split it.
How does a roommate join a split?
The same way any tenant joins: by an email or text invite. Accepting the invite matches the roommate to their share on the lease by their email or phone number, and from then on they see and pay their own balance.
Does the processing fee change when rent is split?
Each roommate's fee is calculated on their own share, not the whole lease. Each bank payment has its own $5.00 cap and each card payment its own fixed $0.30, so the roommates together can pay a little more than a single payer would. The landlord's payout does not change.
Plans and billing
What plans does Houzito offer?
A free trial of 2 months for up to 3 properties, then two plans. Growth is $15 a month (or $150 a year) for up to 8. Pro is $39 a month (or $390 a year) for 15, then $5 a month per extra occupied unit. Both paid plans send invites and reminders by text as well as email.
What happens if I go over my plan's property limit?
During the trial and on Growth, adding a property beyond the limit is blocked until you upgrade. Pro does not block you: past its 15 included properties, each additional unit adds $5 a month to your subscription, and only while a tenant is assigned to it. An empty unit costs nothing, so the bill follows what you actually rent out.
Is there a discount for paying yearly?
Yes. Yearly billing on Growth or Pro works out to two months free compared to paying monthly.
Does what my tenant pays depend on my plan?
No. Rent payments carry no Houzito fee on any plan, so the tenant pays the same during the trial as on Pro: only Stripe's processing cost, or nothing extra by bank if you choose to cover the bank fee.
Does Houzito support payment processors besides Stripe?
Not yet. Payments run entirely on Stripe today. If you need another gateway, there is a request form in Settings that reaches the team directly.
Still have a question
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